Returns & Exchanges

Three Leopold is about collecting pieces that become part of your story — the ones you reach for on slow mornings by the sea, or moments that linger long after the sun sets. We want your pieces to be worn and loved for seasons to come, so if something isn’t quite right, we offer a 14-day return service for full-priced items.

This policy is conditional on the following:

Full-Priced Items

Full-priced items — including those purchased using a welcome discount — are eligible for a refund, exchange or store credit if returned within 14 days of receiving your order.

To be eligible, garments must be:
• Unworn, unwashed and in original condition
• Returned with all tags and hygiene stickers attached
• Tried on over underwear for hygiene reasons
• Packaged securely in the original bag or box

We reserve the right to deny a refund or exchange if returned items display any signs of wear, washing or damage.

Sale Items

Items purchased on sale or during promotional periods are not eligible for a refund, however we’re happy to offer a store credit or exchange provided the item is returned in its original, unworn and unwashed condition with all tags and hygiene stickers attached.

Please note that items marked as final sale cannot be returned, exchanged or credited unless deemed faulty.

Faulty or Incorrect Items

Each piece is carefully checked before it leaves our hands, but if you receive an item that is faulty or incorrect, please email us at hello@threeleopold.com within 7 days of delivery.

Include your order number, a short description and clear photos of the issue so we can resolve it quickly.

If the item is confirmed to be faulty, we’ll arrange a replacement, repair or refund (including return postage) in line with your rights under the Australian Consumer Law.

How to Return

Email hello@threeleopold.com with your order number and reason for return.
We’ll reply with return instructions and a return address.
Send your item using a trackable postage service — we can’t take responsibility for parcels lost in transit.
Once your return has been received, you’ll receive an email confirmation.
Please allow 3–5 business days for processing. You’ll receive another email notification once your refund, exchange or store credit has been finalised.

Refunds will be issued to your original payment method. Please allow additional time for bank processing. We offer store credits with no expiry date.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
We recommend using a tracked delivery method and keeping your lodgement receipt until your return has been finalised.

Need Help?

If you’re unsure about sizing, fit or how to return an item, we’re always happy to help.
Reach out anytime at hello@threeleopold.com or direct message on Instagram — we’ll get back to you as soon as possible.